Please read these Terms carefully. By accessing or using the HurtSOS website, services, or communication channels (including SMS), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
1. About HurtSOS
HurtSOS is a service of TruePath Recovery Services ("Company," "we," "us," or "our"), a care coordination company that connects accident victims with towing providers, medical care professionals, and legal professionals. Our principal place of business is located at Delaware 19901-3618.
HurtSOS is not a law firm, medical provider, or insurance company. We are a referral and coordination service. We connect you with licensed third-party professionals but do not directly provide legal advice, medical treatment, or insurance coverage.
2. Services Provided
Through our platform and coordination services, we offer:
- Referrals to towing and vehicle recovery services
- Coordination with and referrals to licensed medical providers
- Referrals to licensed attorneys specializing in personal injury
- Guidance through insurance claim processes
- Care coordination and follow-up communication
Our services are provided at no direct cost to the patient/client. Third-party providers we connect you with may have their own fee structures, which are disclosed at the time of referral.
3. SMS / Text Message Communications
📱 SMS Program Disclosure (Required for TCR Registration)
Program Name: HurtSOS Recovery Coordination Service
Sender: HurtSOS / TruePath Recovery Services
3.1 Description of SMS Program
By opting in to our SMS communications, you consent to receive text messages from HurtSOS relating to:
- Confirmation and status updates regarding your coordination request
- Appointment reminders for medical follow-up care
- Important updates from our coordination team regarding your case
- Recovery check-ins and care coordination follow-ups
- Information about services that may be relevant to your recovery
3.2 Message Frequency
Message frequency varies based on the nature of your case and the stage of your recovery coordination. You may receive multiple messages per week during active coordination. You can expect to receive an average of 2–6 messages per month once active coordination is ongoing.
3.3 How to Opt In
You may opt in to receive SMS messages from HurtSOS by:
- Checking the SMS consent checkbox on our contact form at hurtsos.com and submitting your request
- Texting a keyword (such as "HELP" or "START") to our designated short code or long code number
- Providing verbal or written authorization to a HurtSOS team member
3.4 How to Opt Out — STOP Command
You may opt out of SMS communications at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at admin@hurtsos.com and requesting removal
- Calling us at (470) 693-7377
After texting STOP, you will receive one final confirmation message, and no further SMS messages will be sent to that number. Opting out of SMS does not affect your ability to receive services from HurtSOS.
3.5 HELP Command
For help or information about the program, reply HELP to any message. You will receive a response with contact information and opt-out instructions.
3.6 Message and Data Rates
Message and data rates may apply. Messaging charges are applied by your mobile carrier and are not collected by HurtSOS. Please check with your mobile carrier if you are unsure about your messaging plan.
3.7 Supported Carriers
Our SMS program is compatible with all major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, US Cellular, and their MVNOs. Carrier coverage is not guaranteed in all areas. HurtSOS and mobile carriers are not liable for delayed or undelivered messages.
3.8 Consent Not a Condition of Service
You are not required to consent to receive SMS or phone calls as a condition of receiving any services from HurtSOS. Your coordination services will not be withheld, limited, or degraded based on your choice to opt out of SMS communications.
| Keyword | Action |
|---|---|
| STOP | Unsubscribe from all SMS messages. You will receive one final confirmation. |
| HELP | Receive program information and support contact details. |
| START | Re-subscribe after opting out (if you later choose to re-enroll). |
4. Telephone Consumer Protection Act (TCPA) Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. When you provide your telephone number, you expressly consent to be contacted at that number by HurtSOS and its affiliated providers. This consent may include calls and texts delivered via automatic telephone dialing systems (ATDS) or artificial/prerecorded voice messages, unless you opt out.
5. Eligibility and User Responsibilities
To use HurtSOS services, you must be at least 18 years of age (or the legal age of majority in your jurisdiction). By using our services, you represent and warrant that:
- The information you provide is accurate and complete
- You are the owner or authorized user of any phone number provided
- You will not use our services for any unlawful purpose
6. Third-Party Referrals and Disclaimer
HurtSOS connects clients with third-party service providers including medical professionals, attorneys, and towing companies. We do not employ, supervise, or control these providers. We make no warranty or guarantee regarding the quality, outcome, or results of services provided by third parties.
We are not responsible for any acts or omissions of third-party providers. Any disputes regarding services provided by third parties must be addressed directly with those providers.
7. Limitation of Liability
To the fullest extent permitted by law, HurtSOS and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.
8. Privacy
Your use of our services is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully to understand our practices regarding your personal information, including how we collect, use, and protect your mobile number and consent records.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state where TruePath Recovery Services is incorporated, without regard to conflict of law provisions.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.
11. Contact Us
If you have questions about these Terms, please contact us:
- Email: admin@hurtsos.com
- Phone: (470) 693-7377
- Mail: TruePath Recovery Services, Delaware 19901-3618